Frequently asked questions

Home delivery orders usually take 3-5 working days. As soon as your order leaves our warehouse we will let you know by email.

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Free from €90 · €4.95 below that.

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Yes. As soon as it ships you will receive an email with the carrier's tracking number. If you cannot find it or have any questions, message us on WhatsApp at (+34) 935 331 614 and we will check it for you directly.

Yes, you can choose free pickup at our showroom. We will let you know as soon as it is ready for collection.

We usually ship throughout mainland Spain. If you need shipping to the Balearic Islands, the Canary Islands or outside Spain, contact us before buying and we will confirm the delivery time and cost for your case.

14 calendar days from receipt. Customized or opened products cannot be returned for hygiene reasons.

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3 months of maintenance included with wigs and hair prostheses.

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For hygiene reasons, opened or used products cannot be returned unless they have a manufacturing defect. That is why we recommend trying it on first at the showroom or during a consultation, in person or by video call.

Write to us at lescorts@hairstore.es or on WhatsApp with your order number and we will explain the next steps.

Once the returned product has been received and checked, the refund is made within a few working days using the same payment method you used for the purchase.

We accept payment by credit or debit card through Redsys, the secure payment gateway commonly used by Spanish retailers.

Yes. Payment is processed directly on the Redsys gateway, the same one Spanish banks use — we never see or store your full card number.

Some products, especially made-to-measure wigs and prostheses, require prior advice and are purchased after a consultation at the showroom, in person or by video call. Those you can buy online show a price and a buy button on their page.

For now we do not offer financing for online payments. If you are interested, tell us during your consultation and we will look at what options are available for your case.

The size depends on the circumference of your head. At the showroom we measure you free of charge; if you would rather get an idea from home first, measure with a tape measure around your forehead and the nape of your neck and tell us on WhatsApp.

Yes, it is exactly what we recommend. Book a free consultation, in person or by video call, and we will help you choose the model, colour and size that suits you best.

Yes. We work especially with clients who have total alopecia or hair loss from cancer treatment, with bases adapted for greater comfort and hold without needing any natural hair.

Natural hair looks and feels more realistic and can be styled with heat, although it needs more maintenance. Synthetic hair keeps its factory style and is easier to look after day to day. In a consultation we will guide you according to your routine and needs.

Yes, we have a maintenance service so your wig or prosthesis keeps looking perfect over time.

We process your data in accordance with the GDPR and only use it to manage your order or your enquiry. You can find all the details in our privacy policy.

Yes. All consultations are held in a private cabin or by video call, completely confidentially.

We will only contact you about your order or enquiry, unless you expressly authorise us to send you commercial communications. You can unsubscribe at any time.

Write to us at lescorts@hairstore.es stating your request and we will delete your data in accordance with current regulations, except what we are legally required to keep (for example, invoicing).